The Town’s Utility Billing section works with the Administration Department and Public Works Department to accurately measure customer water and sewer usage, distribute utility bills, and collect utility payments and fees associated with the Town’s water and sewer systems. Several forms related to utility billing are located on our Water & Sewer Forms page.
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HOW UTILITY BILLING WORKS IN DOBSON
Every water customer has a water meter installed to measure the amount of water they use. These meters are read by the Public Works Department around the 15th of each month. The information from the meter readings is then used to generate utility bills which are sent out on the first of the following month and are due the 15th of that month. For example, a water meter that is read on January 15th will show the water used between December 15th and January 15th. That utility bill is then sent out to residents on February 1st and is due on February 15th. Some Customers only have water and some customers have both water and sewer. There is no such thing as a dependable sewer meter for residential applications and sewer usage is assumed to be the same as water usage.
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WHEN IS MY UTILITY BILL REALLY DUE?
Utility bills are due on the 15th of each month. If the 15th falls on a holiday, weekend, or Town Hall is closed on the 15th, the bills are due on the next business day the Town Hall is open. If you mail your bill to the Town it must be in the Town’s PO Box by the noon on the day that bills are due. To be on the safe side, we recommend you mail your bill at least three days before it is due. A 10% late fee will be charged to any utility bill that is not in our PO Box by noon on the day that it is due or put into the drop box located to the left of the front door at Town Hall before 8:30AM the day after the bills are due.
