How Utility Billing Works
Every water customer has a water meter installed to measure the amount of water they use. These meters are read by the Public Works Department around the 30th of each month. The information from the meter readings is then used to generate utility bills that are sent out around the 5th of the following month and are due on the 20th of that month. For example, a water meter that is read on January 30th will show the water used between January 1st and January 30th. That utility bill is then sent out to residents on February 5th and is due on February 20th.
Some customers only have water and some customers have both water and sewer. There is no such thing as a dependable sewer meter for residential applications and sewer usage is assumed to be the same as water usage.
Utility Bill Due Dates
Utility bills are due on the 20th of each month. If the 20th falls on a holiday, weekend, or Town Hall is closed on the 20th, the bills are due on the next business day that Town Hall is open.
If you mail your bill to the Town it must be delivered to the Town’s P.O. Box by Noon on the day that bills are due. To be on the safe side, we recommend you mail your bill at least three days before it is due. A 10% late fee will be charged to any utility bill that is not in our P.O. Box by Noon on the day that it is due, or placed in the drop box (located to the left of the front door at Town Hall) before 8:30 a.m. the day after the bills are due.
The town contracts with Paymentus to allow customers to pay their utility bill online using a Visa, Mastercard, Discover Card, or eCheck. A $2 convenience fee applies to all transactions.
Customers must have their bill handy as they will need their account number and exact bill amount.